NET6 delivers Customer Support via our NOC (Network Operation Centre). As a 24/7 operation which is fully monitored we will be aware of any issues to the service and will react in many cases before the customer. As well we can customize our support model to work with your business. Each support engagement is carefully documented, to ensure that our commitments are understood and achieved. All support services are tracked through a trouble ticket system and will be reported back to our customers by email or telephone, based on customer requirements and system availability.

Responsibility for monitoring all internal systems and process belongs to the NOC who will deploy our core team of technicians and engineers based on priority and will re-route traffic based on the current and future (projected) conditions.

NET6 PBX Hosted / Managed Services Support Program

NET6's Customer Care Centre gives you access 24/7 to ensure your Voice Communication Service is working when you are. When lightning strikes, floods occur, or your office undergoes a black out of any sort NET6 can guarantee your voice services are still working for your customers.

To ensure that our customers receive timely service and support, NET6 has deployed in our NOC and in the field the most qualified engineers and technicians available.

All customers are encouraged to contact us at 1-866-975-7778, so we can best understand what issues you are having which will determine the speed to which we react.

We can also deliver service via email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

NOC (Network Operation Centre) Support Program

Our first class service and support team offers a wide-range of services to customers including:

• Technical Education and Training
  Comprehensive technical education for voice and data services is available via request either through the NOC or by contacting our sales team.
• Support
  NET6 offers technical support to all its customers through telephone and e-mail help, and also owns a huge knowledge base of technical solutions for a wide variety of common voice application problems.
  • System is monitored 24/7 and all alarms are reported and acted upon with an MTTR (mean time to recovery) of 2 hours.
  • The Customer is entitled to call us for all moves, adds and changes (MAC) to their system in which we typically act upon within minutes but have an SLA of 8 hours.
  • For access to the service, the customer simply calls or emails our 24/7 NOC where we open a ticket, give a time for completion and then call to confirm completion and verify the success.
  • If there is an outage of any kind our MTTR is 2 hours and will be onsite to support and repair.